About Us And Our Service
VGS is a small team of technicians who specialise
in the Volkswagen Group which consists of Volkswagen, Audi, Seat and
All our technicians are fully qualified and trained by Volkswagen
Group Main Dealers and registered Volkswagen Group training centres
and are currently up to date with all Volkswagen, Audi, Seat and
Skoda Training and technical launches.
All work is carried out in our workshop in Keston near Bigginhill
airport.We also offer a mobile service, so we can come to you in one
of our mobile workshops at a time and place to suit you for your
convenience, We also offer extended opening hours and ‘out of hours
working’ (by prior arrangement) as we understand some of our
customers need their vehicles everyday of the week, (prices may
differ within unsociable hours).
As Volkswagen group specialists, we only use genuine parts unless
requested otherwise and all work carried out by us will come with a
2 year Guarantee.
We assign you your very own technician, giving you an opportunity to
build a one to one relationship with them instead of dealing with
call centres and help desks.
We are aware that some mechanical workshops have a tendency to be an
un-inviting environment with aggressive "rudeboi" mechanics
forcefully telling you what your car needs.
Technicians are clean, well mannered and indeed well
We have made a clean,
friendly environment that is in no way intimidating.
you will be
welcomed by one of our
Technicians with an
offer for tea or coffee and they will sit with you to discuss your
Sound corny? we don't care!!! we truly believe this is the
way forward with the car industry!
Our aim is to bring the professionalism and expertise
of a main dealership to your doorstep but on a much friendlier level
and at a fraction of the cost.
You will find all our technicians
to be polite, approachably, friendly and above all Honest.
Our technicians are
not on a commission style wage so they will not try and sell you
extra work that is not required (commonly associated with the motor
trade), in fact our techs have a vested interest in the growth of
We understand that the way to keep customers is to be
honest, courteous and spend time with the customer.
Technicians will go through whatever work they feel is required to
be carried out and fully explain all proceedings.
We remind you that you are under no obligation to
have any work carried out with us.
If we diagnose a fault on your
car and you are in any doubt, we advise for your own peace of mind,
you to seek a second opinion.
Thank you for using us, Your custom is genuinely appreciated.